Terms of Service | HeyCarta

Last updated: June 2026

1. Agreement

These Terms of Service ("Terms") govern access to HeyCarta's website, admin dashboard, APIs, and guest menu experiences (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms.

2. The Service

HeyCarta provides software for digital menus, multilingual guest experiences, allergen labeling tools, QR codes, analytics, and an AI assistant trained on each restaurant's published menu data. Features vary by subscription plan.

3. Your responsibilities

Provide accurate account and billing information
Maintain the accuracy of menu items, prices, allergens, and availability
Validate allergen information before publishing dishes to guests
Ensure your use of the Service complies with applicable food-safety and consumer laws
Keep login credentials confidential and notify us of unauthorized access

You remain solely responsible for guest-facing menu content. HeyCarta does not verify every dish or ingredient in your restaurant.

4. AI assistant disclaimer

The AI assistant responds using data you publish. It can make mistakes if menu data is incomplete or outdated. It is not medical, legal, or safety advice. Guests with severe allergies must confirm details with your staff. You agree not to represent the assistant as a substitute for trained personnel.

5. Acceptable use

You may not misuse the Service, including by:

Uploading unlawful, infringing, or misleading content
Attempting to bypass security, rate limits, or access controls
Reverse engineering the Service except where permitted by law
Using the Service to spam guests or harvest personal data without a lawful basis

6. Subscriptions and billing

Paid plans are billed in Canadian dollars unless stated otherwise through Stripe at checkout. Subscriptions renew automatically until canceled in your admin billing settings. Fees are non-refundable except where required by law. We may change pricing with reasonable notice before your next renewal.

7. Intellectual property

HeyCarta owns the platform, software, and branding. You retain ownership of your menu content, photos, and trademarks. You grant HeyCarta a limited license to host, display, translate, and process your content solely to provide the Service.

8. Availability and changes

We strive for high availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue features with reasonable notice when practical. Early-access features may change frequently.

9. Termination

You may cancel at any time through your account. We may suspend or terminate access for material breach of these Terms, non-payment, or abuse. Upon termination, your right to use the Service ends, subject to any data export or retention obligations in our Privacy Policy.

10. Limitation of liability

To the maximum extent permitted by law, HeyCarta is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the fees you paid to HeyCarta in the twelve months before the event giving rise to the claim.

HeyCarta is not liable for guest health outcomes, allergic reactions, or ordering decisions. Menu and allergen filters are informational tools only.

11. Indemnity

You agree to indemnify HeyCarta against claims arising from your menu content, your violation of these Terms, or your violation of applicable law, except to the extent caused by our gross negligence or willful misconduct.

12. Governing law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-law rules. Courts in Montreal, Quebec have exclusive jurisdiction, unless mandatory consumer protection rules in your province provide otherwise.

13. Contact

Questions about these Terms: contact form.